Cable Forum - View Single Post

moaningmags · 30-04-2008, 02:52

Under the rules of the Direct Debit Scheme, should any money be taken in error, then the customer's bank or building society must, on request, make an immediate refund to the customer's account. This is the Direct Debit Guarantee. This covers situations where the originator has not given the required advance notice regarding a change of amount or date. It also protects customers should an incorrect amount be debited or if a debit occurs earlier than the specified, agreed date, or in error.

Contact the bank, tell them it's too early, even show them the bill, you'll have the money returned to your account within 5 minutes.

This happened twice to me with tv licensing.

30-04-2008, 02:52	#6
moaningmags Moan Moan It's all I do Join Date: Aug 2007 Location: Scotland Age: 35 Services: 20mb, Tv, Phone Posts: 476	Re: An absolute outrage... Under the rules of the Direct Debit Scheme, should any money be taken in error, then the customer's bank or building society must, on request, make an immediate refund to the customer's account. This is the Direct Debit Guarantee. This covers situations where the originator has not given the required advance notice regarding a change of amount or date. It also protects customers should an incorrect amount be debited or if a debit occurs earlier than the specified, agreed date, or in error. Contact the bank, tell them it's too early, even show them the bill, you'll have the money returned to your account within 5 minutes. This happened twice to me with tv licensing.