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jdah · 30-04-2008, 00:15

Today I have been charged 4 weeks early due to a "virgin media accounts system problem"

Cash has been extracted from my account in this order:

20th March - as expected
20th April - as expected
22nd April - whoa hold the fort Tonto why the hurry ?

My bill from Virgin arrived in the post yesterday 28th April - it was dated 22nd April and the usual line " this will come out of your account on 19th May" - no isues here as all appears normal.

My statement of account from my finace people arrives today and oh look Virgin have withdrawn the full amount on 22nd April instead of the 19th may - only two days after the lasy cash extraction of my account

The only polite words I can use are Fraud, cheat, liars, thieves, blaggers, etc etc.

If this is a wholesale plan of Virgin to resolve a cash flow crisis by extracting accounts four weeks early and disregard any pre determined credit agreement then shame on you virgin media

I phoned to complain about the error and get the money back until the due date - " very sorry mr x no can do, its a system problem that caused us to make the early charges "
Well I say boo hoo - thats a Virgin problem not mine - give me my cash back and let's keep a wonderful relationshiip in tact. If I treated my customers like this I woudl be out of business as quick as you could say "fibre optic"

The whole situation is an absolute outrage - Virgin need a goo shoeing for this and need to tell the world ( not just the virgin forum )

Yours
Very disapointed - Jdah

---------- Post added at 00:10 ---------- Previous post was yesterday at 23:59 ----------

and another thing...

visit the virgin media website and I cannot access the customer zone to make a complaint - " sorry but we are taking your service awy until the 5th may" another useless part of VM service cycle of disaster.

i upgarded to 4mb in the vain hope things would get better - ho wrong how wrong

---------- Post added at 00:15 ---------- Previous post was at 00:10 ----------

and more...

an original NTL account from many years ago - still hanging on.

i thought NTL were pretty useless but nothing quite as bad as VM - what a shower

30-04-2008, 00:15	#1
jdah cf.member Join Date: Apr 2008 Posts: 1	An absolute outrage... Today I have been charged 4 weeks early due to a "virgin media accounts system problem" Cash has been extracted from my account in this order: 20th March - as expected 20th April - as expected 22nd April - whoa hold the fort Tonto why the hurry ? My bill from Virgin arrived in the post yesterday 28th April - it was dated 22nd April and the usual line " this will come out of your account on 19th May" - no isues here as all appears normal. My statement of account from my finace people arrives today and oh look Virgin have withdrawn the full amount on 22nd April instead of the 19th may - only two days after the lasy cash extraction of my account The only polite words I can use are Fraud, cheat, liars, thieves, blaggers, etc etc. If this is a wholesale plan of Virgin to resolve a cash flow crisis by extracting accounts four weeks early and disregard any pre determined credit agreement then shame on you virgin media I phoned to complain about the error and get the money back until the due date - " very sorry mr x no can do, its a system problem that caused us to make the early charges " Well I say boo hoo - thats a Virgin problem not mine - give me my cash back and let's keep a wonderful relationshiip in tact. If I treated my customers like this I woudl be out of business as quick as you could say "fibre optic" The whole situation is an absolute outrage - Virgin need a goo shoeing for this and need to tell the world ( not just the virgin forum ) Yours Very disapointed - Jdah ---------- Post added at 00:10 ---------- Previous post was yesterday at 23:59 ---------- and another thing... visit the virgin media website and I cannot access the customer zone to make a complaint - " sorry but we are taking your service awy until the 5th may" another useless part of VM service cycle of disaster. i upgarded to 4mb in the vain hope things would get better - ho wrong how wrong ---------- Post added at 00:15 ---------- Previous post was at 00:10 ---------- and more... an original NTL account from many years ago - still hanging on. i thought NTL were pretty useless but nothing quite as bad as VM - what a shower