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mocara · 29-04-2008, 19:45

VM have treated me with contempt, like I am some sort of network parasite. I'm not some crack-addled leach and I deserve to be treated better. The person that did this (implemented a new STM without telling Customer Services) is contemptuous of me and the support teams. I know they don't care for my opinion so I'm taking my XL broadband, XL TV and 2 phone lines to someone who cares to treat me with enough respect to tell me when they change my contract. I'm disgusted, not at the changes but that they didn't care enough to inform me or their own colleagues , it is nothing but contempt.

To be clear for the terminally VM supporting, I don't care that they changed the STM rules, I care that they didn't tell me or the customer services team. So it is fair to guess that in future they will change things without telling me and I'm not prepared to risk what craziness they might come up with.

P.S. I don't often do more than 3 gig in a day.

29-04-2008, 19:45	#226
mocara Inactive Join Date: May 2007 Posts: 11	Re: STM Statement VM have treated me with contempt, like I am some sort of network parasite. I'm not some crack-addled leach and I deserve to be treated better. The person that did this (implemented a new STM without telling Customer Services) is contemptuous of me and the support teams. I know they don't care for my opinion so I'm taking my XL broadband, XL TV and 2 phone lines to someone who cares to treat me with enough respect to tell me when they change my contract. I'm disgusted, not at the changes but that they didn't care enough to inform me or their own colleagues , it is nothing but contempt. To be clear for the terminally VM supporting, I don't care that they changed the STM rules, I care that they didn't tell me or the customer services team. So it is fair to guess that in future they will change things without telling me and I'm not prepared to risk what craziness they might come up with. P.S. I don't often do more than 3 gig in a day.