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Re: Could a Data Prevent Act Notice Stop Overseas Call Centres?
Quote:
Originally Posted by akira
I don't agree with any off shore call centres in priciple but I'm not stupid and understand the economics behind it and know that for any business to be competivie these days then its neccesary evil. I personally would lay the blame for it with a 50 50 split between the companies always thinking about the profit and UK consumers always wanting to pay as little as possible.
I would prefer if they must outsorce then out source to country where english is the first language not second. Look at how many people you hear complaining about VM's off shore centres in india to Virgin Mobiles in South Africa.
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It also depends on the country. Not sure if it's the case now, but Be used to have two call centres. One in Sweden, one in Romania. If you got put through to the Swedish call centre, they were polite, professional, easy to understand and dealt with any queries efficiently.
In Romania, the story was almost totally opposite..
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