Quote:
Originally Posted by BenMcr
I still find these discussions odd. Is the issue that it an overseas call centre, or that is an overseas call centre IN INDIA.
If it was a call centre in America or Australia, would people be so anti-offshore?
Virgin Mobile use an overseas call centre in South Africa, as do other Virgin companies. I don't see a big number of complaints about them.
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I don't agree with any off shore call centres in priciple but I'm not stupid and understand the economics behind it and know that for any business to be competivie these days then its neccesary evil. I personally would lay the blame for it with a 50 50 split between the companies always thinking about the profit and UK consumers always wanting to pay as little as possible.
I would prefer if they must outsorce then out source to country where english is the first language not second. Look at how many people you hear complaining about VM's off shore centres in india to Virgin Mobiles in South Africa.