Quote:
Originally Posted by BenMcr
I still find these discussions odd. Is the issue that it an overseas call centre, or that is an overseas call centre IN INDIA.
If it was a call centre in America or Australia, would people be so anti-offshore?
Virgin Mobile use an overseas call centre in South Africa, as do other Virgin companies. I don't see a big number of complaints about them.
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The problem is that there are allegations of massive fraud. It could potentially happen at any call centre (UK based or not), but it would cost a lot more to pay someone off here than it would in, say, India. Pay someone £18,000 here, and you might get some names, but probably wouldn't. Pay someone in India £18,000 (three times their probable annual salary), and you are more likely to get a long list of accounts.
Quote:
Originally Posted by foreverwar
No disrespect, popper, but who should I put my faith in - a poster on an internet forum (which actually mentions the export of data), or a multi-national law firm who were paid hundreds of thousand of pounds for their advice?
This was the same poster who asked these questions
He did not appear to realise that E&Y have a very well respected IT Security Audit Section, as well as being accountants, tax specialists, auditors, etc.
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People (particularly in that other thread) seem to have forgotten that one area of their business people do generally want to be secure is the accounts system. With most business accounts being predominately IT based, it is in the interests of Accountancy Consultancies to investigate security aspects of that IT.
Not to mention the fact that IT security consultants (like any of us) will go for the best salary they can, and Accountants, by their own nature, are often very profitable firms, so they can afford to hire the best help.
That's not to say that the I consider E&Ys report on Phorm to be indepth, accurate or even in compliance with UK law. I don't know for sure that it isn't in compliance. I suspect the report is very accurate, is in compliance with US law (which is weaker in this area than UK law), and is probably as indepth as E&Y could make it.
Regarding the original post, I don't believe any such notice would have any impact on Virgin (even assuming it works at all). Assuming it does work, then Virgin would need hundreds of thousands of people to do it before they will even consider closing their Indian call centres. If only a few people do it (or a few thousand), then Virgin will just terminate the account.