23-04-2008, 21:17
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#18
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Tech Support
Join Date: Mar 2008
Location: Knowsley
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 3 Virgin Mobiles
Posts: 1,179
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Re: NTL Provisioning Page... Disconnected? :|
Quote:
Originally Posted by Tech_Boy
From experience of using our many diagnostic systems (I am dual skilled, primarily Ex NTL, but also handle Ex BY).
1, ISA is ok, but not that great & gives incorrect info occasionally.
2, Red tools has a messy layout & is missing the ping results from Bluetools
3, Bluetools has most of the info needed,but takes an age to report.
4, (old style) DTV Stats, gives the length of time since the modem was last rebooted & the mac address of the connected equipment (great for diagnosing duff enet cables & ports), and it does it very quickly.
so all in all, no one system gives all the info that we need, but between them we get enough to get the job done.
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I see what moaningmags means about us being a sad lot! praising the tools we use!! 
__________________
The problem with troubleshooting is that trouble shoots back!
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