Whoever you spoke to to try and resolve it should not be working for Virgin IMHO
I would have a word with Customer Relations on 150 option 4 option 2 who will be able to sort it out for you. Or fill in this form
https://help2.virginmedia.com/assets...intformCZ.html which goes straight to the complaint team
I would also lodge a formal complaint against the agent who told you nothing could be done
One thing though. where you say
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Their website says you get a £30 discount if you sign up online
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The offer is £10 per service, so with the £15.50 offer you would get £20 off the first bill, not £30
http://www.virginbroadband.com/html/..._discount.html
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That's because we'll now give you £10 off for every cable service you sign up to online
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