Quote:
Originally Posted by jcardiff
called again this morning and despite quoting their own terms and conditions was told again I couldn't break my contract, they said they could disconnect me but they would continue billing me for the duration of my contract
|
Do as Ben has suggested, imo they are wrong.
If complaining does not sort the issue there is an independent service that will take up your problem with no cost to yourself.
All you should have to do is inform them in writing that due to the increase in prices on your particular service you wish to give 30 days notice as per terms and conditions, send it recorded delivery, make sure you date the letter and say you are giving 30 days notice from that date.
They should then act on that.
Good luck.