Quote:
Originally Posted by arcamalpha2004
" VM Engineers told me that was the best I could expect to receive so I went to Sky+. "
Mick, in response to the above and as an afterthought, having read the new television advertising piece in the sunday mail about the " TV Revolution " I wonder if the VM Engineers, not having a go at them, and the bean counters at VM are singing from the same sheet.
Or will the TV Revolution really mean when people get fed up with poor service and go elsewhere.
Reading the advert I thought it was about something new, when in fact its just been polished up from a mailshot I got about a year ago.
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I am sorry but as I do not take a Sunday Newspaper, or any other newspaper for that matter, I did not see the advert so cannot comment.
When dealing with VM everyone, it seems, has a different script to read from. The reason being, I assume, is that VM are as tight lipped with their staff as they are toward their customers and saying "Sorry, don't know" whilst on the phone is perhaps a sure way of inviting a tirade of abuse or in an engineers case, whilst in the home, inviting a vote of no confidence.
I really do not know why the TV service is as bad as it is for some while others say they are happy with it. I suspect spiderplant probably knows but cannot comment. Some say it is
not VM's fault as it is due to the inferior infrastructure they have inherited from some other Cable Company that they have assimilated. In my case the Cable Co that got assimilated was ComTel which, I think, was the base Company from which Ntl grew. If this is the case then the infrastructure argument won't wash. In any case the infrastructure is now owned by VM so, while maybe not their fault, it is, undoubtedly, their responsibility to put right.
I suspect that VM are happier to see customers with tricky problems leave than be forced to put them right as for VM it probably represents the
cheapest short term solution.