He is a liar, he has to be a liar to keep his job. he chooses to posts in the groups as a representative of Virginmedia nobody gave him the job. at one time him and Fergal used to be honest and help the users out in the groups. but that was when he was being paid by Telewest. now he is just the person that works for Virginmedia and he has to say what they tell him to say.
Customers are asking for answers to questions of Phorm, STM and everything that is affecting them as a customer. none are forthcoming from anyone from Virginmedia. Alex comes along and just aggrevates everybody with a load of waffle. it just needs someone other than Alex to answer the questions and it would all calm down a bit. but they still keep ignoring the requests for someone to come on the groups and answer the questions. We just get Alex Brown and his load of waffle.
Fergal has gone quiet, I think he is just getting on with his own job and keeping out of it all
I've seen your post in the groups, but you haven't told everyone that you're not allowed to post in the groups anymore. did they tell you to apologise, and to agree to not post in there anymore for your connection back?