Quote:
Originally Posted by Rob
hmm, your not going to get much help from people if you start insulting them. 
Your problem is not an uncommon one for leasehold properties. Essentially to run the needed cables there has to be a wayleave (legal right), over the land. You as one flat owner share the rights to the land with others. They have to consent.
Things like water, gas, electricity, as the statutory services, were resolved when your building was put up. Cable isn't a statutory service, and therefore the rights have to be created later. That relies on consent.
The agreement presented will be a generic one. Some buildings can only have cables run internally due to height, appearance or layout. Normally that can be done through common parts, but not always.
If you can show a practical route for wiring exists externally (i.e. only to the first floor - 2nd floor would be too high for safety), or via common parts only, Virgin and the other flat owners might be happy.
Don't blame Virgin Media though, they are only following legal procedure. |
Oh it's not that which bothers me - I am happy to jump through all the legalities, I understand the necessity of them.
Virgin customer service is terrible, just all out bad. When ever I ask anything of them I have to call them up again to make sure they are doing what I asked. I had to call them 5 times to get them to send out letters to my landlord and the flat owner below. When I call them I speak to people who can't tell me what's going on, what's previously been done, what they are waiting for... anything.
I expect to get help from these people because I'm paying them for a service. I'm not interested in being rude, but it doesn't stop be saying I honestly think that Virgin Media customer service is crap.