could you let me know the following.
OS. xp(what one), Vista(what one)
CPU type.
RAM, how much,what type.
if you have never used
MSCONFIG then be careful.
what would also help is make and model of laptop.99% of laptops have a sticker on the ram slot when you open the cover.this wil give me the model number of your mother board.
i repair and upgrade laptops.HDD,CPU's,GPU's and ram