Well for a company that is now supposed to be focusing on boradband and making it the showcase product i feel there buzy just trying to run it into the ground, stm more and more even though it was supposed to be getting less (lower peoples upload speed a bit instead of stm thats what kills cable), and then we have phorm going to be thrust upon the system i can see people leaving in droves (no joke).
When all of these factors come together to make the internet a laughing stock instead of showcase shows how out of touch most people are with net usage nowadays especially those who adhere to profit margins more than customer servie, reputation or satisfaction how long a year is after being on ex-telewest then watching how the service went down the pan since re-branding and then everything else with it
.