Quote:
Originally Posted by jamiefrost
Broadband speed aside, there was an error on the installation which was imedately corrected with a call back and a followup visit. Then they re-wired your ad-hoc installation for you.
The loss of NASN was proberbly down to the fact that you upgraded to the VIP package, did you ask them to keep NASN?. If not the quoted price of £85 should have warned you that something was not right.
Not the best installation but looks like CS were quick in getting the problem sorted out.
As for the broadband speed problems I'd try the support newsgroup they are very helpful. I had a problem with 20mb after lots of help and trial and error on my part turned out I had forced 100MB duplex coonection on my PC insted of auto negotiate. This was causing a problem with an unmanaged switch in my network, nothing to do with VM at all.
JJ
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Hi Jamie,
Thanks for your response.
When I originally ordered VIP, I discussed NASN with the rep, who quoted to me that VIP would be £85 per month and NASN an additional £15 per month bringing my total bill to £100 per month (excluding phone calls and what not obviously).
In terms of the Broadband, I've gone through my personal computer settings with a fine tooth combe, and also used my laptop to test aswell with the same results. The interesting thing on the broadband side is that Virgin Media are now openly admitting there is an issue their end but have no time scale for its rectification.
Cheers
Kev