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jamiefrost · 14-04-2008, 09:08

Broadband speed aside, there was an error on the installation which was imedately corrected with a call back and a followup visit. Then they re-wired your ad-hoc installation for you.

The loss of NASN was proberbly down to the fact that you upgraded to the VIP package, did you ask them to keep NASN?. If not the quoted price of £85 should have warned you that something was not right.

Not the best installation but looks like CS were quick in getting the problem sorted out.

As for the broadband speed problems I'd try the support newsgroup they are very helpful. I had a problem with 20mb after lots of help and trial and error on my part turned out I had forced 100MB duplex coonection on my PC insted of auto negotiate. This was causing a problem with an unmanaged switch in my network, nothing to do with VM at all.

JJ

14-04-2008, 09:08	#3
jamiefrost cf.addict Join Date: Feb 2004 Services: V+, XL TV L Phone L BB Sage.TV PVR Posts: 164	Re: A catalogue of Virgin Cock Ups Broadband speed aside, there was an error on the installation which was imedately corrected with a call back and a followup visit. Then they re-wired your ad-hoc installation for you. The loss of NASN was proberbly down to the fact that you upgraded to the VIP package, did you ask them to keep NASN?. If not the quoted price of £85 should have warned you that something was not right. Not the best installation but looks like CS were quick in getting the problem sorted out. As for the broadband speed problems I'd try the support newsgroup they are very helpful. I had a problem with 20mb after lots of help and trial and error on my part turned out I had forced 100MB duplex coonection on my PC insted of auto negotiate. This was causing a problem with an unmanaged switch in my network, nothing to do with VM at all. JJ