Greetings all!
I was hoping to get some advice regarding compensation from VM after a fault with my phone line, short details are...
. VM cable to my house holds 2 phone lines
. neighbour signs up to VM, install engineer splits my line (fair enough).
. engineer finds that the spare phone line is faulty, and in order to sign off the install, gives them my working line and switches me onto the faulty line (not fair enough), i was told this by the engineer who came to fix it and has not been refuted by VM when i complained in writing.
. to fix the problem took 8 callouts by various cable engineers during which time the phone was unusable for 3 months.
VM have said they would call about compensation but haven't since it was fixed 3 weeks ago so i'm going to write and ask for compensation for:
3 months no phone.
3 wasted saturdays waiting for engineers.
3 months worth of having to use my mobile when calls should have been free.
and finally the fact that it was done on purpose for them to sign off a new customer install.
I understand they're going to offer 3 months of phone line rental, but would it be unfair of me to ask for a discount upgrade on my BB from M to L instead, say for a permanent £4 a month instead of £7?
Sorry for the long gripe on my first post
