Quote:
Originally Posted by BenMcr
What was the second box she had installed? If it was a standard box it isn't usually a new contract. If it was a V+ or a new recontracting bundle discount was given as part of the install then it would be.
The only way to avoid EDFs if under contract when moving to a non-cable area is to take out Beyond Cable broadband with Virgin
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It was just a standard box although on one call they informed her that their records showed she had taken the VIP package but today they say there is no record of that which is quite obvious as she doesnt have a V+ box. All she did was get a second box for the dining room. They are now claiming there were some enhancements, unspecified, to her phone package. Even when they offered her broadband down the BT line which she was happy to accept, they said she still owed them £210