Been a customer of NTL/C&W/VM etc for around 10+ years now, and in all that time I have never not payed a bill, not even payed it late
I used to get my BB from a STB and have recently moved to a modem (and not without problems...but thats another story)...so once I moved to a modem, I cancelled my TV services and kept the 4mb BB and phone. They now bill me through email rather than through the post now...which I find in itself stupid that they do this.
My email as follows...
Dear Mr XXXXXXXXXXXXX
Virgin Media Account Number XXXXXXX
We're just writing to let you know that we're now ready to take a payment of Ã‚Â£50.00 for your Virgin Media services. It'll be taken on or around 11/04/2008.
The good news is, you don't need to do a thing - it's all ready to go.
And just so you know, you may notice these details on your bank statement:
Originators Identification Number: XXXXXX for Virgin Media Payments Ltd
Payer's Account Name: Mr XXXXXXXXXXXXXX
Payer's Reference Number: XXXXXXXXXXXXXXX
How ironic, they cut my services tonight for not paying my bill...but yet they say in the email that its due out on the 11/04/2008 and I dont need to do anything
Managed to get a temporary connection put on till tomorrow and have to ring credit dept or something like that. VM are really turning what used to be a very good service into something laughable.