Been a customer of NTL/C&W/VM etc for around 10+ years now, and in all that time I have never not payed a bill, not even payed it late
I used to get my BB from a STB and have recently moved to a modem (and not without problems...but thats another story)...so once I moved to a modem, I cancelled my TV services and kept the 4mb BB and phone. They now bill me through email rather than through the post now...which I find in itself stupid that they do this.
My email as follows...
Quote:
Dear Mr XXXXXXXXXXXXX
Virgin Media Account Number XXXXXXX
We're just writing to let you know that we're now ready to take a payment of £50.00 for your Virgin Media services. It'll be taken on or around 11/04/2008.
The good news is, you don't need to do a thing - it's all ready to go.
And just so you know, you may notice these details on your bank statement:
Originators Identification Number: XXXXXX for Virgin Media Payments Ltd
Payer's Account Name: Mr XXXXXXXXXXXXXX
Payer's Reference Number: XXXXXXXXXXXXXXX
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How ironic, they cut my services tonight for not paying my bill...but yet they say in the email that its due out on the 11/04/2008 and I dont need to do anything
Managed to get a temporary connection put on till tomorrow and have to ring credit dept or something like that. VM are really turning what used to be a very good service into something laughable.