Cable Forum - View Single Post - XL 20Meg - What is an acceptable level of drop off in download speed?

Noggo · 08-04-2008, 15:48

Ufitm,

Yep, still got problems. Tech visit last Tuesday, no faults found from what he can test (modem, cable for kinks etc) and he passed it on to his manager, who has rang and is currently arranging for more tests to be done at my connection point and in the street at a local level.

Back to the UBR, the original date given to me for the fix / upgrade was 19 April 2008 (even though officially VM have told me the UBR issues have been resolved, but `what?’ above says differently from what he can see on the internal status page) and my reduced monthly charge was agreed with the 19th April as the resolved date, so VM have another 10 days or so before another letter or phone call goes in for even more money off.

Plus as the BT exchange is 24M ADSL2+ enabled now, I might be ordering it or 8M ADSL Max. 5.5Mb/s constant day or night + stable latency with a neighbour over the road with BT, so I'm guessing ADSL2+ will give around 17Mb/s (although I'm not really that concerned about download speed, more interested in stable connection for gaming as it is my primary use for the connection). But it all depends on what package I can find on a one month rolling contract because when cable works it works well, so I'm reluctant to switch totally away from it.

Even though I’ve given VM more than enough time to fix the problems. It will be nearly six months to the day from when I first reported a problem via e-contact (that’s if it gets sorted out next week on the 19th April). I’ve noticed that there isn’t a lot of planned maintenance for April on the VM website http://status-cable.virginmedia.com/...maintenance.do.

08-04-2008, 15:48	#15
Noggo cf.addict Join Date: Dec 2007 Location: Kidderminster Services: VM XL broadband and Sky+ TV Posts: 350	Re: XL 20Meg - What is an acceptable level of drop off in download speed? Ufitm, Yep, still got problems. Tech visit last Tuesday, no faults found from what he can test (modem, cable for kinks etc) and he passed it on to his manager, who has rang and is currently arranging for more tests to be done at my connection point and in the street at a local level. Back to the UBR, the original date given to me for the fix / upgrade was 19 April 2008 (even though officially VM have told me the UBR issues have been resolved, but `what?’ above says differently from what he can see on the internal status page) and my reduced monthly charge was agreed with the 19th April as the resolved date, so VM have another 10 days or so before another letter or phone call goes in for even more money off. Plus as the BT exchange is 24M ADSL2+ enabled now, I might be ordering it or 8M ADSL Max. 5.5Mb/s constant day or night + stable latency with a neighbour over the road with BT, so I'm guessing ADSL2+ will give around 17Mb/s (although I'm not really that concerned about download speed, more interested in stable connection for gaming as it is my primary use for the connection). But it all depends on what package I can find on a one month rolling contract because when cable works it works well, so I'm reluctant to switch totally away from it. Even though I’ve given VM more than enough time to fix the problems. It will be nearly six months to the day from when I first reported a problem via e-contact (that’s if it gets sorted out next week on the 19th April). I’ve noticed that there isn’t a lot of planned maintenance for April on the VM website http://status-cable.virginmedia.com/...maintenance.do. __________________ You have all been very naughty! Very naughty indeed! Except you, Dr. Zoidberg.