Cable Forum - View Single Post - Cable working but internet browser not able to connect to internet

spike7451 · 07-04-2008, 11:14

"start-run-Cmd-ping www.google.co.uk"
you should see loads of stuff but the important bit is
"Packets sent 4/Recieved 4/Lost nil"
(or something like that)
If you get:
"Packets sent 4/Recieved 0/Lost 4 (100%loss)"
Call VM as your router may not be activated,also see if the interactive works on the TV,If it does,then it's the router/modem.If not then it's the forward or return path & you need a engineer.

07-04-2008, 11:14	#3
spike7451 Ex-NTL tech now Sky tech! Join Date: Apr 2005 Location: Belfast Services: Sky+/BT Home hub,phone & fusion mobile. Posts: 445	Re: Cable working but internet browser not able to connect to internet "start-run-Cmd-ping www.google.co.uk" you should see loads of stuff but the important bit is "Packets sent 4/Recieved 4/Lost nil" (or something like that) If you get: "Packets sent 4/Recieved 0/Lost 4 (100%loss)" Call VM as your router may not be activated,also see if the interactive works on the TV,If it does,then it's the router/modem.If not then it's the forward or return path & you need a engineer.