[ceedee]

I agree completely, Berealwith!

I've lost count of the number of times that somebody asks for a progress check on a ticket only to be told that the work has been done early so it's been closed but the performance of the UBR hasn't changed from the user's perspective.

Either the work that's been done is not fixing the problem or the tickets are being closed falsely.

And despite reading TS promises to post further information when it's available, I don't think I've yet seen anything like "Ticket nnn has been closed after UBR xxx has been upgraded..."!

I'm still trying to figure out how best to get this noticed in the newsgroups -- I'd like to see TS publishing more information but only if it's 'real' and don't want to make the staff into the bad guys.