I've just had an email from VM about them scrapping the premium rate tech support.
Quote:
And we’re not stopping there. It’s really important to us that you keep sending your feedback, good or bad! Although we can’t always reply individually, we promise we’ll always listen to what you tell us, and use your comments to make improvements where we can.
And we’ll always make sure that the people in our customer service teams see the comments about them, so they can work even harder to give you the great service you deserve.
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So if you haven't already told them what you think of Phorm leave them some feedback, or you can send them the link to that new report by Richard Clayton
