Zinglebarb, thank you , would that legal action be against the bank as well as VM? I've been to the bank (Natwest) twice, and each time the same. the last time was about 8 weeks ago and they said they'd e-mail their office in southampton (which they appeared to do infront of me) and call me as soon as they got a reply . Suprise, they didn't get back to me. I may call them and make an appointement this time , so they won't rush me out the door. Thank you again for your advice.
And thanks haydnwalker, "Why on earth didn't you cancel the DD as soon as you noticed? You as the consumer have the right to Cancel the DD and you shouldn't have had to tell VM as you are no longer a customer."
Being of little experience in these matters, I called VM the instant i noticed, and after that call was genuinely assured that the matter was going to be resolved, I just didn't think they'd take another payment,and i did stop it the DD the moment i noticed. Definately a learning experience.
---------- Post added at 11:26 ---------- Previous post was at 11:25 ----------
Quote:
Originally Posted by Mick
Cumberland - please PM me the account number of your VM account and a name and contact number and I shall pass this on to one of our contacts at Virgin Media to look at.
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Thank you very much Mick, PMOTW
---------- Post added at 11:37 ---------- Previous post was at 11:26 ----------
Quote:
Originally Posted by Tali
Huh? Surely the bank has an obligation to provide statements? If they don't give you the ability to check your finances then they need to take some responsibility of stuff going on your account
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Until recently, direct debits weren't labelled - i.e. it would just say
direct debit - £37-00 , without a company name , it wasn't until recently that it said VM , which was when i noticed it, previously i thought it was just the DD for my mobile. Silly me i know, but i have learnt now not to trust anything.
---------- Post added at 11:38 ---------- Previous post was at 11:37 ----------
thanks everyone
