Thread: NatWest & their fraud team
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Old 03-04-2008, 13:55   #4
tweetypie/8
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Re: NatWest & their fraud team
Quote:
Originally Posted by Gavin View Post
I know banks get coated left, right and centre so for a change I thought i'd big-up the NatWest and their fraud team.

Had a phone call this morning saying there was some fraudulent activity on my account. I called my branch and there was. Put straight through to fraud team in the UK. Two international amounts (theiving Dutch toerags ) were flagged and there were two transactions in Indonesia that were declined.

I told them the Dutch transactions were fraudulent and they cancelled the card. I don't have to contact the police and if the flagged pending Dutch transactions go through then they'll automatically issue a refund.

No phone wait times, clearly-understandable, UK-based, polite, helpful staff. I'm impressed I did have another fraud attempt (local as well) before and my money was refunded in a few days.

I recommend it
well handled gavin fair dues to them.
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