Cable Forum - View Single Post - Dear Trevor Elliott ( MD CUSTOMER SERVICE )

arcamalpha2004 · 02-04-2008, 15:01

Had a reply from consumer direct today that says that if I was told the deal was for 12 months I should expect them to honour the deal.

They advise contacting vm ( which I have done ) and make it clear I am claiming from them, asking vm to check the call recordings to find exactly what I was told.

They advise then contacting CISAS if vm is not able ( or willing ) to resolve this matter.

Now waiting for reply from CISAS.

02-04-2008, 15:01	#27
arcamalpha2004 cf.mega poster Join Date: Jan 2004 Posts: 1,601	Re: Dear Trevor Elliott ( MD CUSTOMER SERVICE ) Had a reply from consumer direct today that says that if I was told the deal was for 12 months I should expect them to honour the deal. They advise contacting vm ( which I have done ) and make it clear I am claiming from them, asking vm to check the call recordings to find exactly what I was told. They advise then contacting CISAS if vm is not able ( or willing ) to resolve this matter. Now waiting for reply from CISAS.