Cable Forum - View Single Post - VM admit that STM hours vary without notice

deed02392 · 30-03-2008, 19:02

OMFG popper, you're going to need to cancel your VM subscription just to afford the keyboards you must be going through right now.

What a heated debate! My opinion has and always will be that STM is OK so long as it is clearly advertised so that we as customers can work around it, and let grandad check his emails once a century.

The service IS advertised as unlimited (downloads) and therefore it must be unlimited... which it is. However, this whole 'up to' speed bullcrap is where a line must be drawn. It's not fair to say that a service is up to a certain speed, when some users in the heavily oversubscribed areas do not get any reasonable amount close to the advertised 'up to' speed. The midlands are a good example of this, with almost daily reports of 'manchester down/slow again?' blah blah.

As popper has already iterated, the VM networks NEED updated in these areas, and it's quite hilariously unbelievable that they are spending YET MORE money on advertising, and they don't seem to be realising that their customers are disappearing due to the anger many are experiencing and not receiving close to their advertised speeds.

With ADSL ever-improving, and Be broadband getting more and more coverage as we speak, it only helps to compel current VM customers to switch providers. VM must wake up and smell the coffee, and begin to reinvest their profits from the massively oversubscribed areas, and allow more of their customers to actually receive a fair speed in relation to what they were advertised.

With the equipment currently at an all-time low, it's hard to believe that they would not do this... although, VM is great at surprising us.

30-03-2008, 19:02	#118
deed02392 cf.addict Join Date: Mar 2005 Posts: 384	Re: VM admit that STM hours vary without notice OMFG popper, you're going to need to cancel your VM subscription just to afford the keyboards you must be going through right now. What a heated debate! My opinion has and always will be that STM is OK so long as it is clearly advertised so that we as customers can work around it, and let grandad check his emails once a century. The service IS advertised as unlimited (downloads) and therefore it must be unlimited... which it is. However, this whole 'up to' speed bullcrap is where a line must be drawn. It's not fair to say that a service is up to a certain speed, when some users in the heavily oversubscribed areas do not get any reasonable amount close to the advertised 'up to' speed. The midlands are a good example of this, with almost daily reports of 'manchester down/slow again?' blah blah. As popper has already iterated, the VM networks NEED updated in these areas, and it's quite hilariously unbelievable that they are spending YET MORE money on advertising, and they don't seem to be realising that their customers are disappearing due to the anger many are experiencing and not receiving close to their advertised speeds. With ADSL ever-improving, and Be broadband getting more and more coverage as we speak, it only helps to compel current VM customers to switch providers. VM must wake up and smell the coffee, and begin to reinvest their profits from the massively oversubscribed areas, and allow more of their customers to actually receive a fair speed in relation to what they were advertised. With the equipment currently at an all-time low, it's hard to believe that they would not do this... although, VM is great at surprising us.