Quote:
Originally Posted by BenMcr
As I have said before, in another thread the next stage would be CISAS who are Virgin's nominated independent complaint resolution service
Ofcom WILL direct you back to them
There are here http://www.cisas.org.uk. However you will require Virgin to send you a deadlock letter before CISAS will take it on |
Thankyou Ben, I have infact submitted my case to cisas.
With regard Deadlock letter, the person who rang me said there would be no deadlock letter, that I had escalated the issue as far as I could, I have explained all this to cisas, thanks again.