[Noggo]

Basically I've been having issues for ages now and in February I was told by VM, that the capacity problem with the UBR I'm on will be resolved on 19 April 2008 (subject to change). Then I got told the problems had been resolved by re-routing on the UBR, but my issues continued to happen. So I got back in contact with support, basically there answer to me is:-

"Tests on your connection do show that around midnight the SNR level had
dropped although this looks to have been restored around 2 AM. None of the
other checks show any issues with the connection"

"Checks show that in the last 24 hours, the downstream was hitting maximum
for less than 30 minutes, and is currently not hitting the trigger for us to
raise as an issue. Once it reaches a certain threshold, then it triggers a
warning to the networks team to start the upgrade process, this trigger
point is lower than what we use to raise the issue, and as yet there are no
dates as to when they will be implemented. At this time there is ample
capacity on your connection, so utilisation issues would not be causing you
a problem."

Yet, someone who lives less than half and mile away from me on the same UBR, gets this response:

"I have made a change from our side to see if we can make any improvement to your connection. Please note that whilst there is an issue on your UBR you may continue to experience issues with your connection until this fault has been resolved.

--
Kind Regards
Sabri B****
Virgin Media Technical Support"

Left hand say hello to right hand for me will ya.