Quote:
Originally Posted by Akia
Do you wanna bet. All Customer Relations staff work on commision. Each disconnect or save counts. By him putting on that discount for you he will have got a 'save' meaning more commision for him. Hes not bothered about the after effects as its unlikey you'd go back to him so he dosn't have to deal with it. As the staff are targeted on their save rates and credit spend (how much credit they have to put on the account) he's benifited and some other poor staff member will have to clean up the mess and take a hit on thier credit spend or take a disconnection.
My advice. Ask to speak to only the person that made the offer to you. Make them take the hit and make them accountable and have to deal with you. Then once you've done that and they've resoved the problem and given you the deal that was promised don't leave it at that. Make a formal written complaint about the person and the fact of all the problems you've had since.
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Akia thanks for the reply.
I am aware that the agents work on a commision basis, but my whole point is that as far as I am concerned this discount was given with the blessing of VM.
VM as far as I see can now be taken up for breach of contract, which they will be if they do not contact me because their promised " within 48 hours " has lapsed.
I will want the matter escalated so I can then have ofcom take a look at the matter.
VM are cheating their customers if any more proof is needed take a look at the mobile phone fiasco.
Thanks again.