Quote:
Originally Posted by arcamalpha2004
As I have said before that agent would not have applied the discount if ( a ) VM did not approve of it or ( B ) if he would have said it was only for a month, because I would have told him to pull the plug on the account.
|
Do you wanna bet. All Customer Relations staff work on commision. Each disconnect or save counts. By him putting on that discount for you he will have got a 'save' meaning more commision for him. Hes not bothered about the after effects as its unlikey you'd go back to him so he dosn't have to deal with it. As the staff are targeted on their save rates and credit spend (how much credit they have to put on the account) he's benifited and some other poor staff member will have to clean up the mess and take a hit on thier credit spend or take a disconnection.
My advice. Ask to speak to only the person that made the offer to you. Make them take the hit and make them accountable and have to deal with you. Then once you've done that and they've resoved the problem and given you the deal that was promised don't leave it at that. Make a formal written complaint about the person and the fact of all the problems you've had since.