Cable Forum - View Single Post - Dear Trevor Elliott ( MD CUSTOMER SERVICE )

BenMcr · 28-03-2008, 11:40

If you do not wish to keep the broadband at the price that it will now be you have two choices.

Either phone them up and see if they can give you a proper reduction based on the official price list, or close the account which would be actioned in 30 days time

I know it is a harsh choice, but the only way Virgin are going to move forward and improve their billing accuracy is get to point where all the incorrect prices are removed.

28-03-2008, 11:40	#12
BenMcr cf.geek Join Date: Nov 2006 Location: Manchester Services: Sky HD bethere Broadband Posts: 941	Re: Dear Trevor Elliott ( MD CUSTOMER SERVICE ) If you do not wish to keep the broadband at the price that it will now be you have two choices. Either phone them up and see if they can give you a proper reduction based on the official price list, or close the account which would be actioned in 30 days time I know it is a harsh choice, but the only way Virgin are going to move forward and improve their billing accuracy is get to point where all the incorrect prices are removed.