Quote:
As part of the billing migration these accounts are being identified and the incorrrectly offered discount removed.
The discount did not recontract and could be removed at any point after 30 days if the official conditions ceased to be met (i.e someone downgraded TV XL to L etc)
In future all discounts offered by Virgin have strict rules built into them to specifically stop this sort of thing happening.
It was the agent that you spoke to that did it wrong, not VM themselves
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whether or not the agent had the authority to do this HE DID enter VM into a 12 month LEGALLY BINDING contract to offer this service, and so VM do have a legal
obligation to continue this offer until September. However the onus is on the customer to PROVE he was offered this for 12 months. Though the (small claims) court dose tend to believe the customer over the company in these sort of claims (especially when backed up by the many thousands of customers who have had similar discounts ILLEGALLY removed.