Quote:
Originally Posted by ufitm
Just been in touch with customers service they say that i cant be compansated till after the ubr is fixed.
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They have just admitted the UBR hasn't been done, by saying you can't get compensation until the problem is fixed. Ceedee is right tho, the compenstaion is in the form of a reduction in the price + a good will payment / credit on my account for the trouble. In total, I think it works out about 4/5 months free by the end of it.
Re: speed - I have not seen any changes in performance in my connection and two other neighbours haven't either, so I'm assuming the work has not been carried out to resolve the local issues. Newsgroup support have said `changes made to one of the routers in your area' and they have changed my upstream channel, which has improved my speed for this time in the afternoon:-
Wed, 26 Mar 2008 16:55:46 UTC
Test 1: 1024K took 734 ms = 1395.1 KB/sec, approx 11496 Kbps, 11.23 Mbps
Test 2: 1024K took 625 ms = 1638.4 KB/sec, approx 13500 Kbps, 13.18 Mbps
Test 3: 1024K took 547 ms = 1872 KB/sec, approx 15425 Kbps, 15.06 Mbps
Test 4: 2048K took 1562 ms = 1311.1 KB/sec, approx 10803 Kbps, 10.55 Mbps
Overall Average Speed = approx 12806 Kbps, 12.51 Mbps
The overall connection is still unstable for gaming. Which is my main complaint to VM, spikes in latency and intermittent packetloss from the VM network. The secondary was download speed, as I believe that you should get what you pay for. 20 Meg is what I pay for, so therefore nearly 20Meg is what I want not anything between 500 Kbps and 20 Mbps. Looks like another round of posts, phone calls and letters to VM.
Just thought I'll restest my download speed after posting above. Strange how it's going down after everyone gets home from work.
Wed, 26 Mar 2008 17:36:53 UTC
Test 1: 1024K took 750 ms = 1365.3 KB/sec, approx 11250 Kbps, 10.99 Mbps
Test 2: 1024K took 547 ms = 1872 KB/sec, approx 15425 Kbps, 15.06 Mbps
Test 3: 1024K took 3094 ms = 331 KB/sec, approx 2727 Kbps, 2.66 Mbps
Test 4: 2048K took 1531 ms = 1337.7 KB/sec, approx 11023 Kbps, 10.76 Mbps
Overall Average Speed = approx 10106 Kbps, 9.87 Mbps
---------- Post added at 19:09 ---------- Previous post was at 17:35 ----------
Wed, 26 Mar 2008 19:00:03 UTC
Test 1: 1024K took 2265 ms = 452.1 KB/sec, approx 3725 Kbps, 3.64 Mbps
Test 2: 1024K took 1391 ms = 736.2 KB/sec, approx 6066 Kbps, 5.92 Mbps
Test 3: 1024K took 859 ms = 1192.1 KB/sec, approx 9823 Kbps, 9.59 Mbps
Test 4: 2048K took 1985 ms = 1031.7 KB/sec, approx 8501 Kbps, 8.3 Mbps
Overall Average Speed = approx 7029 Kbps, 6.86 Mbps
wow, further reduction in speed. No problems with over subscription here. NOT