Quote:
Originally Posted by BenMcr
it was an ex-ntl billing system, that was designed and built for ntl.
The discount was a Virgin discount that ran from the start of Virgin in Feb 2007 to Dec 2007
The ex-ntl billing system is being fully discontinued by VM in May, but obviously they have still have to use it to bill for customers who have billing broadband on that system, so that is why the discount was on there.
If for instance, you were billed on the VM billing system, the agent would not have been allowed by that system to put the discount on the account, because the rules would not have been met
|
I appreciate what you say Ben.
But as I have said, I was told then that it was for 12 months.
Now there is no way that I am being called a liar ( not aimed at you ) because that is what I was told at the time.
In my books a verbal agreement is an agreement, and if they want to renege on that then they had better think carefully.