Quote:
Originally Posted by popper
sirius, you know full well its NTL etal that made the problem in the first place.
http://www.cableforum.co.uk/board/34...discounts.html
Stuart makes the point very well
"Unforetunately, NTL were desperate to retain as many customers as possible. As such, they seemed to encourage retentions to keep customers at all costs. This has led less scrupulous agents to basically make up deals, just to keep the figures up.
Note: I don't know if they did encourage it, but they certainly didn't seem that active in discouraging it either"
AmAtoL,your getting angree over your misconception of how you think VM works, rather than how VM really works.
the No.1 thing you need to take onboard and retain is ,
Virgin Media (and ex-C&W/NTL before it at least)
charge one month PAYED IN ADVANCE OF services .
snip
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I agree with all of your post apart from the bit about paying in advance.
Everyone is billed a month in advance, but isnt paid in advance.
As an example, your billed on the first of the month for the period covering 1-31st. The customer then has 28 days to pay the bill. So assuming they pay at the last possible day they are only paying for 3 days in advance.
Even if you have a direct debit, that is collected 14 days after the bill date so are paying for 17 days in advance.
But the bill isnt even considered late until 28 days after production and even then no action is taken until 38 days after production if no payment has been made so then your not paying in advance at all.
Also the first £25 payment comes off the first bill so isnt held, unless the customer is a particularly bad credit risk then a £100 deposit is taken which is held on the account