Quote:
Originally Posted by Noggo
ufitm,
Yes I do live in Kidderminster (Broadwaters area) and to the best of my knowledge the UBR has not been upgraded, as I can still replicate the same problems on three different connection points in my local area.
I first found out about the UBR upgrade in Mid January in response to one of my posts complaining, but last time I asked about it on newsgroup support in February this is the answer I got:
_____________________________________________
Subject: "Has there been a date set for internal ticket ref 616365, Yet??"
> Hi
>
> Has there been a date set in April set for internal ticket ref 616365,
> yet??
> There is network maintenance planned for April to upgrade this UBR.
>
> Kind regards
>
> Noggo
Hi Noggo
The latest info I have is 19/04/08 but this is subject to change.
--
Kind Regards
Mark W******
blueyonder Technical Support
_________________________________________________
Yes I did complain on the CS telephone number and I have been compensated for to cover capacity problems on the UBR I'm connected to.
I first reported the problem vie e-contact back in October last year. Since then my connection has gone downhill to the point where it's hardly worth switching the PC on between 3 pm to 9/10pm weekdays and all weekend. I did keep in contact with tech support and keep records of the poor connection, which has helped (I think). Like I'm still keeping a records, just in case come mid April the problems don't go away.
Laters
|
thanks for the info will give customer service a ring see what they will do for me. the same person that answer you was the one that told me that the tickect was closed. you are just down the road from me then I live in the area of kidderminster just off the A456
ufitm
---------- Post added at 20:24 ---------- Previous post was at 19:12 ----------
Quote:
Originally Posted by Noggo
ufitm,
Yes I do live in Kidderminster (Broadwaters area) and to the best of my knowledge the UBR has not been upgraded, as I can still replicate the same problems on three different connection points in my local area.
I first found out about the UBR upgrade in Mid January in response to one of my posts complaining, but last time I asked about it on newsgroup support in February this is the answer I got:
_____________________________________________
Subject: "Has there been a date set for internal ticket ref 616365, Yet??"
> Hi
>
> Has there been a date set in April set for internal ticket ref 616365,
> yet??
> There is network maintenance planned for April to upgrade this UBR.
>
> Kind regards
>
> Noggo
Hi Noggo
The latest info I have is 19/04/08 but this is subject to change.
--
Kind Regards
Mark W******
blueyonder Technical Support
_________________________________________________
Yes I did complain on the CS telephone number and I have been compensated for to cover capacity problems on the UBR I'm connected to.
I first reported the problem vie e-contact back in October last year. Since then my connection has gone downhill to the point where it's hardly worth switching the PC on between 3 pm to 9/10pm weekdays and all weekend. I did keep in contact with tech support and keep records of the poor connection, which has helped (I think). Like I'm still keeping a records, just in case come mid April the problems don't go away.
Laters
|
Just been in touch with customers service they say that i cant be compansated till after the ubr is fixed .first they told me to ring
techincal support to see if the fault was on there side or mine,think i might try billing department in the morning