[BenMcr]

Unfortunately this is a standard letter that the Account Integrity Management (AIM) team are sending out

What it should have said, is 'we have noticed an error in the amount we are charging for your service and have corrected it'. It shouldn't have mentioned the telephone, or whether you were being under or overcharged (as the team identify and correct both) and I don't know why it does. Previous letters (if and when there have been) haven't mentioned which service it was for.

The reason the letter was sent is that previous account sweeps have been done with no notification barring the bill, which as you might imagine, was not popular. This was an attempt to give seperate notice. By the looks of it, some tweaking still needs to be done

What they are doing with these checks is making sure all accounts:
1) Are paying for the service they have and have the services they pay for, e.g paying for BB L but BB XL is provisioned on the modem or vice versa.
2) That discounts applied on an account are valid for the services. e.g. Customer has broadband only but is getting a TV discount.
3) Where appropriate, replacing legacy ex-ntl discounts with the current Virgin ones