[arcamalpha2004]

Hello Trevor, in response to your undated letter to me which arrived yesterday.

You claim that you have been recently making some improvements to the way you look after my bills.

Good on you Trev, but I should only receive one bill from VM, you see I only take Broadband from VM.

But lets carry on, you say that VM have noticed that I haven't been charged enough for my Telephone service, sorry Trev, but I was not aware that I had a Telephone Service from VM to pay for, I have that old fashioned copper wire telephone service that VM ridicule at every attempt, so lets carry on and see if VM can hear me optically.

You claim that the team have corrected the problem, again Trev I do not see that there was a problem to address, because I have BT as my telephone provider.

But the letter goes on, When your next bill arrives ( ah, good to see that you realise I should only get one bill, even if you dont know for which services ) take a look ( dont worry Trev I will ) and you'll see the correct cost.

The correct cost to me Trev is for Broadband only, because I have a Telephone account with BT.

And in ending, you say as this was our mistake, ( the mistake was sending this letter out Trev ) we wont ask you to pay the difference, we'll just make sure that we take the right amount from your next bill onwards.

Well Trev if you are to take the " Right amount " what was the point of the letter?

I understand that VM are desperate for customers, I am regularly bombarded with the propaganda material, but is this not over stepping the mark a bit?

Anyone else had a confusing letter from Trevor?