Quote:
Originally Posted by Dionysus
Like I said tonygee your original post didn't state if you had contacted VM by telephone or had been contacted by telephone or not.
I think you will find that there are tons of people on here willing to help you and others out, and no doubt you will find some posters like Marge defending VM CS Advisors when people make comments like that, without fully stating the whole scenario. In this case I am sure Marge would of made a helpful post had he/she known the full facts. You never know, he/she may work for VM.
I am sure that if you had mentioned that you had already been contacted by VM following your email then Marge wouldn't of made that comment and would of been more helpful to your needs. Sometimes comments like that are a wee bit uncalled for. I am sure that every member of this forum has had a bad customer service experience at some time or the other and has dealt with a 'moron' of some form. It happens.
Anyway, it's an easy mistake to make and like I said I hope you get everything sorted out.  |
I'm sure it'll be fine I will phone on Tuesday at work, I was trying to be rest assured before that time as I am not socialising tonight and wanted it off my chest as was concerned with this issue. I have nothing against marge or anyone else for that matter. I'm not quite 'getting' this moron situation. I called a virgin staff member a moron and I think of many harsher words that could describe the after service I aquire from them. I just take a dislike to 'busybody's" or "jobsworths"...I'm sorry but thats the way a feel about that. Anyhow I appreciate all your help, many thanks!!
---------- Post added at 20:03 ---------- Previous post was at 20:01 ----------
Quote:
Originally Posted by dave_dph
Virgin can only port a number over from BT if the the BT line in question is still active. As you have disconnected the BT line then there is no number for VM to port across.
BT may well be able to reconnect the BT line and give you your old number back but don't forget it will start a new 12 month contract with BT. If you were then to port the number over to VM within the 12 month period, BT would apply disconnection charges to your account.
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Thanks pal, I will phone them now to cancel and look for another package deal as I dont want that, thanks dave