Quote:
Originally Posted by tonygee
I just wanted to be prepared for when Virgin comes round on wed 26th to install my new hardware. I have a V-Box and a phone line to be added to my package. Do I have to get BT to turn it back on first? or does Virgin take care of that for me, I was talking to virgin employee earlier and I may as well been talking to a brick wall and got nowhere I'm afraid.
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Virgin can only port a number over from BT if the the BT line in question is still active. As you have disconnected the BT line then there is no number for VM to port across.
BT may well be able to reconnect the BT line and give you your old number back but don't forget it will start a new 12 month contract with BT. If you were then to port the number over to VM within the 12 month period, BT would apply disconnection charges to your account.