Like I said tonygee your original post didn't state if you had contacted VM by telephone or had been contacted by telephone or not.
I think you will find that there are tons of people on here willing to help you and others out, and no doubt you will find some posters like Marge defending VM CS Advisors when people make comments like that, without fully stating the whole scenario. In this case I am sure Marge would of made a helpful post had he/she known the full facts. You never know, he/she may work for VM.
I am sure that if you had mentioned that you had already been contacted by VM following your email then Marge wouldn't of made that comment and would of been more helpful to your needs. Sometimes comments like that are a wee bit uncalled for. I am sure that every member of this forum has had a bad customer service experience at some time or the other and has dealt with a 'moron' of some form. It happens.
Anyway, it's an easy mistake to make and like I said I hope you get everything sorted out.
