Cable Forum - View Single Post - VM reneging on ex-NTL competitive discounts

MrB · 18-03-2008, 20:39

Does this issue only relate to former NTL discounts no longer applying or recent VM deals that have been struck please?

I don't know the ins and outs of VM policy as some including BenMCR seem to, but I do believe that if something is offered for one price it should be delivered for that price (for whatever period is agreed - if a minimum 12 month contract is applied, then one could expect that the deal lasts for that as a minimum period, though there has been mention of "for life" whatever that may mean?).

I have the situation where I have recently moved house and had VM installed on the basis of an agreed price - I have had all sorts of problems getting the install correct (discussed on various threads on here). I was offered a price (and confirmed in writing) but this was not applied to my account correctly. This included a loyalty discount but I think it must also have included some other form of discount (on the BB account as two separate bills) as I cannot see how the price I was offered could be arrived at otherwise (XL TV, XL Phone, L BB for £29).

Many thanks

MrB

18-03-2008, 20:39	#59
MrB cf.member Join Date: May 2004 Posts: 77	Re: VM reneging on ex-NTL competitive discounts Does this issue only relate to former NTL discounts no longer applying or recent VM deals that have been struck please? I don't know the ins and outs of VM policy as some including BenMCR seem to, but I do believe that if something is offered for one price it should be delivered for that price (for whatever period is agreed - if a minimum 12 month contract is applied, then one could expect that the deal lasts for that as a minimum period, though there has been mention of "for life" whatever that may mean?). I have the situation where I have recently moved house and had VM installed on the basis of an agreed price - I have had all sorts of problems getting the install correct (discussed on various threads on here). I was offered a price (and confirmed in writing) but this was not applied to my account correctly. This included a loyalty discount but I think it must also have included some other form of discount (on the BB account as two separate bills) as I cannot see how the price I was offered could be arrived at otherwise (XL TV, XL Phone, L BB for £29). Many thanks MrB Last edited by MrB; 18-03-2008 at 21:29. Reason: It doesn't hurt to be polite - thank you!