Which would be what exactly?
Can I just query something. Earlier you posted:
Quote:
My contracted rate was £26.95 per month for BBL and a full phone pack.
NTL billed this as £25 for BB and £1.95 plus call charges for phone.
My phone bill showed LOYALTY PACK BB/ PHONE
|
This is what you were offered by customer relations which is the official (and correct) price for those services
Quote:
|
VM followed this pattern until last week. (but they also upgraded my BBL to XL FOC as someone else pointed out earlier they offered to everyone at the time).
|
Who offered the upgrade to BB XL FOC? How long after you got the £26.95 offer was this done? Because this certainly WASN'T offered to everyone, and certainly shouldn't have offered to anyone on a loyalty bundle (as they exclude ALL other discounts)
If you were on BB XL you should have been paying £37, before discounts, at all times (which is what everyone else does, no matter what their bundle costs). You have stated you were paying £25
What it sound like to me is you agreed one price with Customer Relations which was valid and correct, then someone else in error gave you BB XL for the BB L price either via an extra discount or by changing the speed but not the charge. It is this that has been corrected.
You will still be able to get BB L and full phone pack at £26.95 as originally agreed.
Quote:
Originally Posted by Dunderhead
Over two weeks have passed and no reply (or acknowledgement) from either Trevor Elliott or Customer Relations. Obviously VM don't give a stuff.
Time to move on to the next level.
|
To what address did you write to?
I still don't see what you are expecting. Even if you can get Virgin to give you the price back, they would only do so to 12 months after the price started, after which it will go back up again (if you stay on BB XL)
There is a complaint form
HERE if you wish to use it (which has a 48 hour response time)
Virgin use CISAS for as their independent complaint resolution service. Website is
HERE. They however will require a deadlock letter from Virgin before they will take on any complaint
Ofcom would refer you back to CISAS