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MrB · 09-03-2008, 16:33

I had the misfortune of speaking to "Technical" Support (highlighted as there is some irony there - the most frustrating phone call ever!). 20 minutes trying to get my problems resolved, going round in circles, end of 20 minutes told that they had reached some pre-determined cut off, told they would call back (but didn't). Result? Charged nearly £5 for a call which didn't resolve the issue - in the end I phoned Customer Relations, who put me through to someone in a UK support centre and my email account was re-instated (problem still not technically resolved though as all emails lost - email accounts disappeared when we moved house, apparently they were tied to an old account that was not transferred - but at least we have the email address back). Would this count as a refundable call as they didn't refund it?

Many thanks

MrB

09-03-2008, 16:33	#12
MrB cf.member Join Date: May 2004 Posts: 77	Re: Not being refunded by the call centre?! I had the misfortune of speaking to "Technical" Support (highlighted as there is some irony there - the most frustrating phone call ever!). 20 minutes trying to get my problems resolved, going round in circles, end of 20 minutes told that they had reached some pre-determined cut off, told they would call back (but didn't). Result? Charged nearly £5 for a call which didn't resolve the issue - in the end I phoned Customer Relations, who put me through to someone in a UK support centre and my email account was re-instated (problem still not technically resolved though as all emails lost - email accounts disappeared when we moved house, apparently they were tied to an old account that was not transferred - but at least we have the email address back). Would this count as a refundable call as they didn't refund it? Many thanks MrB