Quote:
Originally Posted by Gareth
Does anyone know how this works for customers (like me) who have a BT phone line yet have had to call the broadband support line? I was told by the bloke in India that I wouldn't have to pay for the call... I just want to make sure I don't get stung for this after all.
Just got my BT bill online and saw this...
Code:
Date Time Number Duration Cost (£)
02 Mar 14:20 09062 121111 0000:14:00 3.030
And I thought they were supposed to phone you back if the call lasted longer than 5 minutes? |
It's refunded off your Virgin Media bill, and the maximum call time to Tech Support is 20 minutes.