Ahh. I think I can explain whats happened. What was shown on your BBI bill. Did it say BBI L = £25 or BBI XL = £37 + Uprade offer = £-12 =£25
---------- Post added at 18:38 ---------- Previous post was at 18:30 ----------
There is two possible explainations which I'll give you both.
Looking at what you have listed it looks like you are on Ret deal 3 which basically includes the full phone and BBI Size M (2mb) for £19.95. Now with the BBI Size L (4mb) you would add on the diffrence in price. I.E. £7 making your total £26.95.
They will not have removed this offer and it is ongoing. This is a legitimate package that VM offer.
Now what I think has happened is
1: Someone has put the old BBI upgrade offer on your BBI giving you Size XL for the price of Size L. If this has happened then yes this would be removed because when you are on a retention deal you can't have any other offers.
2: You were being billed for the BBI Size L but was actually provisioned on the BBI Size XL, If this is the case they will have changed the billing to match the speed.
To correct both of these all you need to do is ring them and ask them to put you back on the BBI Size L instead of the BBI size XL which will make your bill £26.95 again. but you will only be on the 4mb till the upgrade to 10mb happens for you. Otherwise if your wanting to keep the BBI XL you'd have to pay the differance a extra £12.
---------- Post added at 18:54 ---------- Previous post was at 18:38 ----------
Quote:
Originally Posted by Dunderhead
Yes but you also said:
Which is why I said that you claimed my loyalty pack was a billing mistake.
You obviously have inside information. I am merely a poor customer who is expected to take what they are given, and accept that it can be taken away without being told the honest reason. I don't understand the difference between my NTL loyalty pack being a billing mistake and the new-style VM loyalty packs which are "ongoing."
I was not discounted up to the hilts as you put it. I am not happy because VM lied to me about their change of policy and tried to blame it on a billing mistake, which they have generously corrected without back-billing me!
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Now that you have discribed the offers that you are on its its quite clear that the retention deal you have is a offical one. Now just to clear this it up. The deal you have is a VM loyalty bundle not NTL, As I said above the problem appears to be with the BBI and your telco bill should arrive as normal because you've still got the loyalty package.