[Kweefy]

I must admit, after being with Virgin Media as an ex-NTL/exComTEL customer for over 10 years now we were placed on a Loyalty Pack Broadband/Phone a couple of years ago. After the Telewest NTL merger and launch of Virgin Media we decided to update our package to the best possible VIP pack. Last month we noticed we were being over-billed by £73 per calendar month.

Upon contacting Virgin Media, they informed me it was due to the previously mentioned Loyalty Pack Broadband/Phone still being charged for, on top of our current VIP package. Virgin Media almost immediately reversed the error and have credited our account with almost £900.

Coming back on topic, after looking at my bills from NTL going back 4 years, it clearly states:

Loyalty Pack Broadband/Phone 2 - £10.99
Loyalty Pack TV 3 - £5.00

---

These "Loyalty Packs" were placed on our account due to a local fault taking our broadband offline for almost 7 days. They were not removed from the account as stated above, untill last month. So for 4 years, we paid £15.99 for the highest TV, Internet and Phone packages available from NTL.