Originally Posted by Dunderhead

Thank you MrB, you have described my own experience of being offered a loyalty package very nicely.

This was clearly shown on my NTL bills as LOYALTY PACK BB/ PHONE

The deal was offered to me unconditionally, i.e. without time-limit and I was not asked to sign a new 12 month agreement, or to agree to such a conditional agreement orally. However, as a consequence of my accepting an offer, we legally entered into a contract.



Again, my loyalty discount put my revised NTL deal about 50p per month lower than the Sky deal at the time.