[Dunderhead]

Originally Posted by lostandconfused

Would it have made a difference if mr Elliott had sent a letter, saying I have had a look at your account and the discount you have, isnt releated to any published price list under either, Virgin Media or ntl:telewest so it is being removed. Either way your discount has been removed, just a letter was worded differently.

Bingo! That would have been an open and honest way to deal with customers.

Originally Posted by lostandconfused

Also the letter that you have recieved is a standard letter that is automatically sent out when incorrect discounts are removed.

So why aren't the letters reworded? Because the "incorrect discounts" are actually customer agreements. That's not just my personal opinion but a point of law.

Originally Posted by lostandconfused

You could look at it a different way, and see that VM are being honest and upfront and are trying to get all customers paying the same amount for the same products, making it fairer for all.

But then, that wouldnt help you get your services on the cheap so wouldnt really benefit you.

It seems this discussion is going round in circles as you are clearly not intersted in listening to any other members views.

Or perhaps it's because I look at a letter which isn't open and honest, and therefore dishonest, while other people try to rationalise the letters by relying on the motivation for the letters.

So it's not a question of me not listening to other opinions, it's a question of dealing with the facts: VirginMedia are not being open and honest. They may have sound commercial reasons for their actions but they are pursuing them in a wholly devious and distrustful manner.